Reviews customer experience
Serving customers with disabilities
Accessibility for home service companies: relay calls, text and email options, accessible booking forms and on-site habits, with CDC and ADA guidance.
Reviews customer experience
Practical guides and research on Reviews customer experience, newest first.
Reviews customer experience
Background checks for in-home technicians
How home service companies can run background checks on technicians under the FCRA, respect fair-chance laws and tell customers about screening honestly.
Reviews customer experience
Handling credit card chargebacks for service work
How home service companies can prevent and answer credit card chargebacks: the dispute process, evidence by reason, response deadlines and when to refund.
Reviews customer experience
Keys, codes and alarms: home access for cleaners
A client key policy for cleaning companies: storing keys and codes, access logs, alarms, staff offboarding, lost-key steps and insurance questions.
Reviews customer experience
Cleaning quality checklists and inspections
Build a cleaning quality system: room-by-room checklists written as standards, photo QA, a simple inspection score and a re-clean policy customers trust.
Reviews customer experience
Call, text or email? Customer contact preferences
What survey data says about how Americans prefer to be contacted, and how home service companies can ask, store and honor each customer's preference.
Reviews customer experience
Protecting customer data at a small service company
A data protection plan for small home service companies: data inventory, role-based access, card data basics, technician phones and incident steps.
Reviews customer experience
Mapping the customer journey for a service call
Map every touchpoint of a home service call, from search to follow-up, find where customers drop off or get frustrated, and fix the worst friction first.
Reviews customer experience
Customer lifetime value for home service companies
Customer lifetime value for home service companies: the formula, worked fictional examples by trade and how to use it to cap marketing spend.
Reviews customer experience
Customer portals for visits, estimates and invoices
Customer portals for home service companies compared: built-in, standalone and link-only options, the features that cut calls and how to drive use.
Reviews customer experience
Customer retention: how many customers come back?
How to calculate customer retention for a home service company, which version fits your trade, how to read cohorts and the drivers that move the number.
Reviews customer experience
When a tech damages customer property
What to do when a technician damages a customer's property: scene steps, documentation, the customer call and paying directly vs. filing a claim.
Reviews customer experience
When and how to fire a difficult customer
Criteria for ending a home service customer relationship, the records to keep, wording for the call and letter, and how to avoid discrimination claims.
Reviews customer experience
The FTC rule on fake reviews: what contractors must know
What the FTC's Consumer Reviews and Testimonials Rule bans, how it applies to home service companies, and a compliance checklist for owners and agencies.
Reviews customer experience
A complaint resolution process that keeps customers
A seven-step complaint process for home service companies: log, acknowledge on time, investigate, offer options, confirm, follow up and fix the cause.
Reviews customer experience
Working in HOA communities: approvals, hours and signs
Working in HOA communities: which jobs need architectural approval, supporting the homeowner's application, work hours, parking, signs and condo rules.
Reviews customer experience
Home repair scams: how honest companies stand apart
The scam tactics FTC warnings describe, and the proof an honest home service company can show on the phone, at the door and in writing.
Reviews customer experience
What homeowners expect from service companies in 2026
What US homeowners expect from home service companies in 2026, from published surveys: fast replies, clear prices, phone updates, reviews and AI honesty.
Reviews customer experience
How to get more Google reviews without breaking rules
A rule-safe system for home service reviews: when to ask, how technicians ask in person, review links and QR codes on invoices, and what never to do.
Reviews customer experience
Explaining HVAC problems in plain language
How HVAC techs can explain problems in plain language: a jargon glossary, a three-part explanation, photo and video habits and written summaries.
Reviews customer experience
Invoices customers understand and don't dispute
Write contractor invoices customers understand: plain line items, approved changes, warranty terms, photos and payment options, with a pre-send checklist.
Reviews customer experience
Lawn care service notes and customer alerts
Lawn care customer communication that cuts calls: post-visit notes, treatment flags, watering instructions and weather alerts, with templates by service.
Reviews customer experience
Translated estimates, invoices and instructions
Translating estimates, invoices and care instructions for customers: what to translate first, quality checks, a trade glossary and caution with contracts.
Reviews customer experience
Net Promoter Score and post-job surveys
Design a short post-job survey for home services, calculate Net Promoter Score correctly, close the loop with unhappy customers and keep reviews rule-safe.
Book a demo
See Ava handle your calls.
Book a short demo. We’ll walk through your calls and workflow, and agree what Ava should take care of.