Reviews customer experience
Customer prep sheets for pest treatments
How to write pest control prep sheets customers follow: what to include, prep by treatment type, re-entry wording from the label and when to send it.
Reviews customer experience
Practical guides and research on Reviews customer experience, newest first.
Reviews customer experience
Pets in the home: safety rules for techs and customers
Pet safety rules for home service visits: booking questions, crating requests, gate and door habits, treatments around animals and what to do after a bite.
Reviews customer experience
Post-job follow-up calls and texts
A follow-up routine for home service CSRs: same-day thanks, a 24-hour check-in and a 30-day touch, with call and text scripts and rules for each reply.
Reviews customer experience
Satisfaction guarantees: what to promise and honor
How home service companies can word a satisfaction guarantee, set fair limits, meet FTC guidance on 'money back' claims and track what the guarantee costs.
Reviews customer experience
Removing fake or competitor reviews from Google
Which Google reviews can be removed, how to document a fake or competitor review, the reporting and appeal steps, and what to do while you wait.
Reviews customer experience
How to respond to negative reviews
A five-part framework for replying to negative reviews in home services, with example replies, words to avoid and when to move the conversation offline.
Reviews customer experience
Review request text and email templates
Copy-ready review request texts and emails for HVAC, electrical, roofing, cleaning, pest, lawn, handyman, garage door and appliance jobs, by job stage.
Reviews customer experience
Review reply examples for HVAC, cleaning and pest
Short review replies for HVAC, house cleaning and pest control companies, for positive, mixed and negative reviews, written to protect customer privacy.
Reviews customer experience
Keeping roofing customers informed from tear-off to cleanup
A roofing communication plan from contract to cleanup: pre-job letter, weather calls, day-of updates, decking change orders, magnet sweep and final walk.
Reviews customer experience
Serving older homeowners well
How to serve older homeowners: slower booking calls, family contacts with permission, scam-safe habits and aging-in-place work, with Census and AARP data.
Reviews customer experience
Turning a callback into a loyal customer
A service recovery playbook for callbacks: response standards, no-charge rules, who owns the fix, a recovery call script and root-cause tracking.
Reviews customer experience
How star ratings and review counts affect bookings
What consumer research says about star ratings, review counts and trust, what it means for home service bookings, and where to focus your effort.
Reviews customer experience
Do state privacy laws like the CCPA apply to you?
Does the CCPA or another state privacy law apply to your home service company? Thresholds explained, worked examples and next steps. Not legal advice.
Reviews customer experience
In-home etiquette rules for technicians
A field-ready etiquette checklist for home service technicians: arrival call, ID, shoe covers, drop cloths, no smoking, working around people and cleanup.
Reviews customer experience
Trust signals homeowners look for before booking
The trust signals homeowners check before calling a contractor, from license and insurance to reviews, real photos and paperwork, and how to show each.
Reviews customer experience
Writing workmanship warranty terms
How to write a labor warranty for home service work: what federal warranty law covers, durations by trade, exclusions, a claim process and sample wording.
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