Heating & coolingSame-day request
Example job request · no technician dispatched
AC not cooling, upstairs unit
Within the example service area
- 1Office queue
- 2On-call technician
For home service companies
Out on the job.Ava on the phone.
Ava is the AI Employee that answers your calls, captures the job and gets urgent work to your on-call tech, so your crew can keep working.
- Heating & cooling
- Electrical
- Roofing
- Cleaning
- Pest control
- Landscaping
- Handyman
- Garage doors
- Appliance repair
Incoming callToday’s board · Example00:00
“Our AC stopped blowing cold air this morning. Can someone come out today?”
Illustrative example. No real call, booking or dispatch.
Examples of everyday caller questions: Our AC stopped cooling this morning. · Do you cover my neighborhood? · The breaker keeps tripping. · Can someone look at a roof leak? · I need a move-out clean on Friday. · We have ants in the kitchen. · Do you offer free estimates? · My garage door won’t close. · The dryer isn’t heating. · Can I move my appointment to Thursday?
- (929) 561-5148Industry demo line · call it now
- Your wordsNothing goes live until you approve it
- Clear handoffsPersonal and urgent requests go to your team
- Book a demoScope and pricing agreed on a short call
See it work
Every inquiry, start to finish.
An example of how Ava handles a busy stretch for home services: answered, sorted, booked or handed off, logged and followed up.
ExampleExample: one evening at a home services company
- Answered2 events
- Urgency check1 events
- Job captured3 events
- On-call routing2 events
- Visit booked1 events
- Office review2 events
Activity
- Call
After-hours call answered
Example · 9:42 pm · forwarded from the main line, approved greeting with recording notice
- Call
Marked urgent
Example · AC not cooling, upstairs at 88°F, older resident at home: matches your urgent rule
- Call
Job details captured
Example · service address in a covered ZIP, system about 12 years old, gate on the left side
- Call
Primary on-call tech tried
Example · no answer after the agreed ring time
- Call
Backup tech accepted the transfer
Example · caller told the backup tech is on the line, no arrival time promised by Ava
- Call
Summary filed
Example · recording, transcript and job summary in the AssistCall inbox
- Call
Out-of-area caller
Example · ZIP not on your list: caller told politely, message taken, no visit promised
- Chat
Website chat question
Example · 'Do you service garage door springs on Saturdays?' answered from approved facts
- Chat
Routine visit booked
Example · garage door tune-up placed in the tested schedule, Thursday 8–10 am window
- Web form
Estimate request
Example · roof inspection request from the website form, details added for the estimator
- Web form
Morning queue ready
Example · 1 urgent call handled, 1 visit booked, 1 estimate and 1 message waiting
- 46Calls answeredExample
- 17After-hours jobs capturedExample
- 5Urgent calls routedExample
- 12Visits bookedExample
- 8Estimate requests loggedExample
Example only. Fictional business, people and numbers; not a recording or a live account.
What Ava does
Turn every ring into a job your office can act on.
- HVAC and heating & cooling contractors
- Electricians
- Roofing contractors
- House cleaning and maid services
- Pest control companies
- Landscaping and lawn care
- Handyman services
- Garage door companies
- Appliance repair
Answer every call
After hours, overflow or all day, on the schedule you choose. Callers hear your approved greeting instead of voicemail.
Capture the job
Name, callback number, service address, ZIP code, trade and the problem in the caller's words, in one summary your office can act on.
Get urgent calls to the on-call tech
No heat, no AC, a leaking roof or a door stuck open follows your on-call path: primary tech, backup, then a clear callback request.
Book routine visits
Tune-ups, cleanings and estimate visits go into one tested schedule. Without one, Ava records a booking request with the preferred window.
Answer only what you approve
Service area, hours, the work you take on and your service-call policy. If Ava doesn't know, it says so and takes a message.
Review every call
Recording, transcript and summary for each call in your AssistCall account.
Planned
Job-management connections · Text updates to your customers Not live yet. Switched on only after it is built and tested on your account.
How it works
Live in three clear steps.
We agree every step with you before a single call is forwarded.
- 01
Book a demo call
Tell us your trades, service area and the calls you miss. We agree pricing for your business on the call.
- 02
Approve the script and on-call path
Choose the questions Ava asks, what counts as urgent and who gets the call, in what order.
- 03
Test, then forward
Run an out-of-area caller, a missed transfer and a routine booking before any real call reaches Ava.
- You approve every word before a call is forwarded.
- Urgent calls follow your on-call tree; Ava never dispatches on its own.
- Keep your number: forward only the calls you choose.
- Every call has a recording, transcript and summary.
- Ava never takes card details on a call.
AI Employee vs AI receptionist
A basic AI receptionist takes a message. Ava moves the job forward.
Both answer the phone. The difference shows up at 9 pm, when a no-AC call needs the on-call tech and a tune-up request needs a time.
| Task | Basic AI receptionist | Ava for Home Services · AI Employee |
|---|---|---|
| Answering | Reads a greeting and offers to take a message. | Answers on your schedule with your approved greeting and asks the questions your office would ask. |
| Job details | Name, number and a short note. | Service address, ZIP code, trade, the problem in the caller's words, equipment and access notes, in one summary. |
| Urgent calls | The message waits until someone checks it. | Follows your on-call tree: primary tech, backup, then an honest callback request. |
| Service area | Takes every caller, wherever they are. | Checks the ZIP codes and trades you cover and handles out-of-area callers without promising a visit. |
| Routine booking | Promises someone will call back to schedule. | Books into one tested schedule, or records a booking request with the preferred window. |
| Customer questions | Repeats a fixed script. | Answers from the facts you approve, such as hours and your service-call policy, and says so when it doesn't know. |
| Safety calls | Treats a gas smell like any other message. | Gives your approved safety instruction to leave and call 911 or the gas utility, then alerts your on-call path. |
| Review | A message in an inbox. | Recording, transcript and summary for every call in your AssistCall account. |
Ava does the front-desk work that keeps a job moving, inside rules you approve. It never dispatches on its own, quotes work you haven't priced or takes card details.
Home services in numbers
Home services in numbers
Public figures from government and industry sources. Each one links to where it comes from.
- $12,472
Average spent on home projects per US household in 2025
Angi, 2025 (source: Angi's 2025 State of Home Spending Report Highlights, opens in a new tab) - 80%
Of Americans don't usually answer calls from unknown numbers
Pew Research Center, 2020 (source: Most Americans don't answer cellphone calls from unknown numbers, opens in a new tab) - 7×
More likely to qualify a lead when you reply within the hour
Harvard Business Review, 2011 (source: The Short Life of Online Sales Leads, opens in a new tab) - 81%
Of employed Americans work on an average weekday (30% at weekends)
U.S. Bureau of Labor Statistics, 2025 (source: American Time Use Survey — 2025 Results, opens in a new tab) - 53%
Of homeowners said they struggled to find a pro in 2025
Angi, 2025 (source: Angi's 2025 State of Home Spending Report Highlights, opens in a new tab) - 88%
Of US households use air conditioning
U.S. Energy Information Administration, 2020 (source: Nearly 90% of U.S. households used air conditioning in 2020, opens in a new tab) - 40,600
HVAC technician openings projected each year to 2035
U.S. Bureau of Labor Statistics, 2025-2035 (source: Heating, Air Conditioning, and Refrigeration Mechanics and Installers: Occupational Outlook Handbook, opens in a new tab) - +34%
Rise in landscaping jobs from January to July 2025
U.S. Bureau of Labor Statistics, 2025 (source: Current Employment Statistics (not seasonally adjusted), series CEU6056173001 (Landscaping services), opens in a new tab) - 1.1 million
Cleaning businesses with no paid employees in the US (2023)
U.S. Census Bureau, 2023 (source: Nonemployer Statistics 2023: U.S. file (nonemp23us), opens in a new tab) - 58%
Of US small businesses now use generative AI
U.S. Chamber of Commerce, 2025 (source: Empowering Small Business: The Impact of Technology on U.S. Small Business (2025), opens in a new tab)
Meet Ava
Call as a homeowner whose air conditioning just stopped cooling.
Demonstration only. Please use fictional details: no real patient, client or payment information.
Your industry’s AI demonstration
(929) 561-5148Up to 3 minutes · fictional details only
Read a fictional call example
Caller: “Our AC stopped blowing cold air this morning. Can someone come out today?”
Ava: “I can take the details and pass a same-day request to the team on call. This demonstration will not dispatch a technician.”
Script illustration, not a recording of a live call.
Will my customers know they're talking to an AI?
Yes. Ava introduces itself as an AI assistant for your business in a greeting you approve. What most callers care about is that someone answers, takes the details correctly and tells them what happens next. If a caller asks for a person, Ava follows your transfer or callback rules.
Can Ava book jobs straight into ServiceTitan, Housecall Pro or Jobber?
Not as a standard feature yet. Those connections are Planned and need account access and a feasibility test for your setup. Today Ava captures a complete job request in your AssistCall inbox, or books routine visits into one tested schedule. We never assume a connection works until it has passed a test.
What happens when someone calls about a gas smell, sparking outlet or carbon monoxide alarm?
Ava does not diagnose hazards or give repair advice. Your approved script tells the caller to get everyone out and call 911 or the gas utility from a safe place, and Ava then follows your on-call path so your team knows. Ava is not an emergency service and does not replace 911.
How does an urgent no-heat or no-AC call reach my on-call tech?
You choose the words that make a call urgent and the order of people to try, for example the on-call tech, then a backup, then the owner. Ava transfers to those approved numbers. If nobody answers, Ava tells the caller the request is logged and someone will call back. It never says a technician is on the way unless your team has accepted the job.
Can Ava keep up after a storm or during a heat wave?
With busy and no-answer forwarding set up, the calls your office can't take go to Ava instead of voicemail. Every caller gets the same intake questions and their own summary, and your urgency rules decide which go to the on-call path first. We agree how many calls at once your setup covers, and what happens beyond that, before the season starts.
Can Ava give customers a price or a quote over the phone?
Only the figures you approve, such as your published service-call or diagnostic fee policy. Ava does not estimate repairs, replacements or roof work. It records the quote request with the details your estimator needs and tells the caller when to expect a call back.
Your calls, first
See Ava on your calls.
Book a short demo. We walk through your calls and agree scope and pricing with you.