Service-area answers for multi-trade companies

The decision to make first

Write the coverage for each trade: towns, ZIP codes or a radius from the depot. Note trades that travel further, such as roofing, and those that do not.

Handle the edge

For addresses on the boundary, Ava should capture the request and mark it for office review rather than accept or refuse it.

Suggested wording to approve

Example wording: “We usually cover that area for cleaning. For roofing, the office will check whether we can reach you and call you back.”

Test the difficult case

Call with a nearby town that shares a name with one in another state, or a new development that is not on older lists.

Worked example

Fictional example: a caller in Example Hills asks about landscaping. Landscaping covers Example Hills, so Ava captures the job; when the same caller asks about pest control, which does not cover the area, Ava says so and offers to pass on the details anyway if the company has agreed to that.

Review it in operation

Log every out-of-area request for a month. If one area keeps appearing, that is useful market information for the owner.

Check before you launch

• Write coverage per trade.
• Flag boundary addresses for review.
• Test similar place names.
• Log out-of-area requests.

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