Pilot
Pick the calls you want covered first. We agree scope, wording and pricing with you before anything goes live.
Ava is an AI Employee for calls and enquiries, not an emergency service or a licensed tradesperson. It does not diagnose faults or give repair or safety instructions. Urgent routing depends on your team answering. The public demonstration never dispatches a real technician.
Prefer to talk it through? Book a demo.
Pilot scopes
Each scope is agreed in writing before anything goes live. Pricing is set with you after a short demo call.
Answer & capture
Booking: Job and appointment requests; no live booking
Connections: AssistCall inbox; other systems scoped separately
Managed routing
Booking: Requests until scheduling is tested; no automatic dispatch
Connections: One supported scheduling connection after testing
Yes. Ava introduces itself as an AI assistant for your business in a greeting you approve. What most callers care about is that someone answers, takes the details correctly and tells them what happens next. If a caller asks for a person, Ava follows your transfer or callback rules.
Not as a standard feature yet. Those connections are Planned and need account access and a feasibility test for your setup. Today Ava captures a complete job request in your AssistCall inbox, or books routine visits into one tested schedule. We never assume a connection works until it has passed a test.
Ava does not diagnose hazards or give repair advice. Your approved script tells the caller to get everyone out and call 911 or the gas utility from a safe place, and Ava then follows your on-call path so your team knows. Ava is not an emergency service and does not replace 911.
You choose the words that make a call urgent and the order of people to try, for example the on-call tech, then a backup, then the owner. Ava transfers to those approved numbers. If nobody answers, Ava tells the caller the request is logged and someone will call back. It never says a technician is on the way unless your team has accepted the job.
With busy and no-answer forwarding set up, the calls your office can't take go to Ava instead of voicemail. Every caller gets the same intake questions and their own summary, and your urgency rules decide which go to the on-call path first. We agree how many calls at once your setup covers, and what happens beyond that, before the season starts.
Only the figures you approve, such as your published service-call or diagnostic fee policy. Ava does not estimate repairs, replacements or roof work. It records the quote request with the details your estimator needs and tells the caller when to expect a call back.